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Contact ON1 Customer Service

ON1 Phone Numbers and Emails

Customer Service Number:

  • (503) 968-1468
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ON1 Emails:

Media
Press Inquiries
support@on1.com
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How to Contact ON1?

Most Popular Number:

(503) 968-1468
Total calls: 81 Last call: Jul 17, 2025
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PissedConsumer Reporter

The only contact option provided by ON1 customer service is through this phone number 503-968-1468. This direct ON1 phone number provides you a means of getting in touch with a customer care service to ask the company any questions, raise a concern, or report any issue with the products or services of the company. For any questions concerning activation, technical support, or any other issues, the ON1 support is always willing to help. Before the conversation, it is advisable to prepare your account information and questions that you may want to ask.

Besides the phone number, there is also the contact information of the ON1 contact team through the email. The best way to contact support is through email and the email provided for this is support@on1.com. You can use this address to send an email with your concern or question and the ON1 support will get back to you through the email. This is a good method if one would wish to use written language or to attach files and documents.

ON1's customer support team is available to assist you during the following contact hours: Operating hours: Monday through to Friday: 9:00am – 5:00pm Pacific Time (PT). These hours should be considered as approximate and the users are advised to visit the ON1 website to get the latest information regarding the support service. These are the hours you can contact the ON1 team through phone or email to get the answers to your questions or solutions to the problems you may encounter.

The mailing address of the company, ON1, Inc. is 15333 SW Sequoia Pkwy, Ste 150, Portland, Oregon 97224 United States. This is the perfect place to write down the physical address of the company which you can use in the delivery of mails, parcels, or even to pay a visit to the company. This address is based in Portland, Oregon and is considered as the main office and management center of ON1. The headquarters also houses the company’s customer relations department through which they attend to their customers through phone, email, or chat.

ON1 Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • ON1 Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call ON1 is 5039681468.

  • The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 7 seconds.

  • Be prepared for the call as ON1 may ask you for the following information to identify you as a customer: nothing.

View full overview ›
PissedConsumer Club

Contact Information

ON1 Website:

ON1 Help Center:

Corporate Office Address:

ON1, Inc.
15333 SW Sequoia Pkwy, Ste 150
Portland, Oregon 97224
United States

Other Info (opening hours):

Mailing Address:

PO Box 7626

Salem, OR 97303

More contact details

ON1 Customer Service Reviews

2.5 / 5
Average
Alain C Rky
Bad customer service!!!!

I try to call customer service, the phone line is no more active, try to talk to chat, and it require my credit card to pay $2 able to talk to real agent, I don't feel comfortable to give my credit card information on line, that's crazy I have to pay to get customer service!!!

Hal R Bio
Account question
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

ON1 support clarified clearly which account I should use for ON1 Photo Raw Max 2025. When I purchased the software, I received an email that noted two accounts, one regular and one Pro.

I asked, via Contact Us, which account I should use, and the answer completely explained the difference between the two account types and which one I should use. I followed their advice and all went well downloading, confirming and updating the software.

How Good is ON1's Customer Service?

Tywanna Qda
Tywanna Qda
Feels Disappointed | May 22, 2025

I never did a call back from the folks at On1. Evidently they don't believe in telephones. I did received a stock answer informing me that the company's password algorithm would not accept certain characters, such as #_@%=, one of which was in my initial password. I changed my password accordingly and still could not log on. Now there was another problem, but of course I could not speak with anyone at On1 for resolution. So I cancelled the app and requested a refund. On1 has monumentally poor customer service.

Read full quote
Braelen Emh
Braelen Emh
Feels Neutral | Oct 01, 2024

I call very .any times and the line was always busy, so after a long time trying I was forced to give up trying to reach them. Definitely a bad experience.

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Mike A Etm
Mike A Etm
Feels Disappointed | Sep 17, 2023

Not happy at all. I was led to believe they were putting me through to someone from On1. Then I noticed they charged my card 45 dollars for that opportunity. My bank declined payment, thank God and I called them to report possible fraud. As a result. I now have to wait for a new card because out of caution, they closed my account. I WILL NEVER CALL YOU AGAIN FOR HELP.

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Summary of ON1 Customer Service Calls

81 TOTAL
CALLS
00:06 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ON1?

Request for Information Question:

  • “The previous call was never answered. I want to know how to open the program. I have paid for it but do not kown how to open it.”
  • “A question about 2025”
  • “Help with installation”

Product/ Service Question:

  • “I have purchased the program and now don't know how to get into it. Also can this program work with Lightroom Classic?”
  • “Unable to get on one to work with my photos”
  • Need product key for On1 2022

Account Question:

  • “I can'tget logged in.”
  • “Subscription an can’t load program”
  • “Subscription issue”

Website/ Application Question:

  • “Install questions”
  • “Installation help”
  • “Properly installing ON1 on devices”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancelled payments”
  • “Need to cancel trial”

Payments and Charges Question:

  • “Billing issue”
  • “Billing issues”
  • “Update billing info”

Cards Question:

  • “Credit card nbr chg”

Refund Question:

  • “Refund”

Other Question:

  • “Problem cropping layers”
  • “Can't open on1 2025”
  • “PR 2025 opens the shuts down when galleries open”

Compare ON1 Customer Service To

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